SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Artsare.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Stunning posters, yet put away!!! Recommend!
Seller put several round stickers, think in order to glue posters, fines, and nice, plus it was packed very well
Excellent! Posters were packaged very well and arrived in perfect condition.
The product has gotten me some days ahead of schedule. The store sent the product well protected (wrapped around a kind of off foam and wrapped in plastic of bubbles) and get wrinkle free
good
high quality! super adorable!
The paper is brown, I thought it was white, so may interfere a little bit on the colours.
are cool, nicely packaging and all.
the real prints are small wonders! quality is excellent and the package is extremely well packed! do not déçue, it's definitely will fit in my living...
Very beautiful. Happy customer.
arrive nicely packaging, the image This cool. the only malo Is tardo demaciado clothing.
good
It's pretty Good quality and I LOVE the colors
fine boxed lovely post good quality same as picture
Nice poster, conform to the description and received as announced
the way i expected
Excellent!
2 дошло. packed very reliable store! it's all in perfect. заказывала posters from other seller before, помятые приходили and удивлена here... so nice was half согнутые and reliable and such good! 5 stars order again! p.s. sided put seller stickers, stick to be poster.
ordered wrong size but these are nice posters and happy with printing, good quality, well packed
look like on the picture
but i poster beautiful pretty seems dark, ie not store photo соответсвует .. i would dull dark and even said
the print is beautiful but sorry the brown paper is
Very good posters, clear printing and well packed. Thanks for the free ones!
many thanks! poster chic! poster sent more more small gift! super! quality super
correct product, fast delivery, good envalado. selling send one Malibu gift
Is such as the image
a3 format brown printed on paper, because of this pattern not clear. delivery before the moscow two weeks.
Excelently packed,with stickers, in perferct condition! Super satisfied