SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Artsare.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good
Good product
Thank you super print all very well packed. Recommend salesman
Ordered Dec. 01 2019. It came to Russia on February 17.
The product is nicely, is well packed and protected. Shipping was very slow, But not by store's fault.
packaged really nice and not damaged or bent. haven't unrolled it since it's for a friend but from what i can see it's really cool and like the photo!
It is like the picture perfect, love is of good furniture paper, worth it
Very nice
Well packed. Arrived before the deadline. Good quality poster. Very good. Recommend.
More quantity of posters ordered is important Plus the parcel is hard and so the posters do not get faulty, it's better to buy more in a shot in the same store.
The order arrived very protected and in perfect condition and I am so amazed by this posters size and quality.Thank you store
The drawing is perfect, same as the original. The quality could be better, as it is paper a little thick and matte, maybe a little thin to be a poster, but for the price you have it's fine. The color is a little yellowish, but it's nice. It came well packed and protected, without damage. It took approximately 38 days to arrive.
Very nice picture, quality different size fits
The order came within a month, the very quality of the posters is just excellent for their money.
I am so amazed by this posters size and quality!!! The best poster I’ve ever order online, look at my picture!! I put my hand in there for comparison.
As on the Pictures! All perfect, I love it♥️
Thank you so much. Ordered already 3 times. Excellent print quality.
Great quality
I order from this store not the first time. Reactive delivery, very high quality posters! 10/10 thank you.
bought 2 posters and they are perfect!
Beautiful! I love it so so much!!!
Very high-quality posters good drawing and packaging very high quality, posters were packed with dense foam, came whole. Thank you very much :). I recommend to everyone.
Perfect
Excellent, super fast, super good quality. Perfectly packed. Good store, if I had 10 stars I will give!
The store sent the goods immediately. Came in a twisted roll, without a single dent, and I ordered 17, so the roll turned out to be very dense. The quality of each poster is excellent, the product is insanely satisfied
super product! Super service and fast delivery! Thank you very much