SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Artsare.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The print is clear and beautiful. Just like the pictures!
Nice print
All as in the photo of the store. The size clearly approached the frame 30*40. I will order more!
I love the product, it is made out of textile, like canvas. It is bright, the color is great and it is easy to frame it. It looks really good, I will order more. I framed it myself.
cute! good canvas quality
love it!
Beautiful poster! Type canvas quality
I'm satisfied, canvas, good packing
Everything is fine. Printed on good quality canvas. The parcel came whole.
Really good quality! I like it so much! thank you
Love this print! Good quality
Perfect
So happy with this print. Great quality, and looks fantastic. Thanks so much!
the picture is a bit blurry on the top, maybe because the original photo is like this. the lama looks nice. I was not satisfied with the print because of the blurry top, the store agreed to send another picture
Very nice quality
Quality of this product was beyond my expectations. it comes printed on a light fabric instead of paper. very happy wih this purchase
This poster is arrival pretty quickly and it is very good quality! I recommend.
Super, I love it!!! Come in 20 days
was wrinkled, i hope it will be better after hanging it for a while
Very fast delivery and very nice product.
Fast delivery and great quality!
Excellent product! Thank you for such a great shopping experience! I look forward to ordering again.
Fast shipment, nice quality. Thank you!
It would be nice if there was extra canvas on the side so that it could be framed properly
Ok. Nice !
Perfecto.
All good :)
La toile est sympa, un peu cher quand même
Stampa molto bella.
I ordered this lovely print as a birthday gift at the last minute for standard shipping. I was quite pleasantly surprised when it arrived in the early part of the delivery window with plenty of time before the big day. The print is beautiful. It's very crisp and the canvas on which it's printed is a very nice surface. The birthday girl can't wait to get it hung up with the rest of her collection of black & white New York City photographs. I will definitely check this store if I plan to order any more prints!
genuine. painting impression, this is not but the tissue paper. outstanding quality. many thanks!
....
parfait
Super cute
good quality
Good quality
very good product, free description
Fast service, great communication! Thank you!
Good quality for good price. Delivery in time. I can recommend this store.
Good quality. Very happy! Thank you!
very good quality. beautifully packaged, n'arrive not damaged.
very good! contact with store was also very good!
Just received my order.it arrived so fast.it is the most adorable poster I have ever seen. The quality of the material is the best. I have 5 llamas and when I saw this poster I just had to have it. It looks exactly as pictured. I am so happy with my purchase.....again... the quality is superb.thank you store for shipping so fast.i love it. I recommend.