SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Artsare.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It perfectly packed, cool kraft paper.
Packed well inside-in the bundle is put a thick rod made of polyethylene foam, but outside is simply protected by a film type of food and still in a mail bag. The poster is not just on white paper, it's thick paper almost like cardboard-barely fixed pancakes from dumbbell. Quality, monotonous smooth surface. Thanks to the store for the quality and inexpensive goods!
Very good quality! For transportation wrapped around a dense polymer tube. No dents, no creases. It bought the second time
All as in the descriptions packed well :)
The posters are cool.
Fast delivery
Quality is satisfied.
Made and packed well, paper tight, drawing good, I'm happy
The poster came for the quality of the packaging to the store respect
Packed with a good-outside stretch film, and inside the cylinder of foam. Nothing is wrinkled. Paper is dense. The poster looks great!
Well packed product arrived in excellent state
Exact to the reference picture and nicely packed, recommend.
Arrived in perfect condition. Not a single wrinkle. Nice quality.
Perfect!
Nice poster
All carefully packaged, thick paper, no complaints
Poster is much more beautiful and better than the picture! Hopefully, photo will pass. Made of thick kraft paper, density even closer to the cardboard (I do not understand just). Reached Kharkov in 10 days. Posters were curtailed, all three does not bruised, top quality. For the money I did not expect such a tough quality, honest, want to frame insert) will be ordering more. We love posters! Thank you so much!
Very good store posters high quality second time
Great
the wall poster is very nice, thank you :)
Poster good, come on time, but postal workers just threw parcel under the fence, the goods intact. Quite large, expect less, all advice
wonderfull merci !!
Excellent poster. Recommend!
Genial.
Super
genial!
thank you for your quality products!
wow !
Posters came in close packing, do not wrinkle and not damaged. Came relatively quickly. The quality is good.