SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Artsare.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Packed perfectly. Quality Super
Everything is fine!
Very beautiful picture! The quality of printing and canvas is beautiful! We are very satisfied with the order! The store is polite, answers promptly. Fast shipping. Product and store recommend!
All super material quality product drawing clear recommend
Everything is perfect. Very well packed with no damage.
Item of very good quality, very pretty canvas printing. And sending neat.
Thank you, fast delivery, really liked the picture! :) Recommend store
The store quickly send the goods, it reached 11 days from the time of order. Packed perfectly, in a white tube.
It came very quickly. The quality is good, the printing is clear-as if super, pasted, not on the canvas is painted. The background is dazzling white.
Thanks
Absolutely beautiful and great quality! Thank you!!!
Poster very well protected, colors as the description. Cudny :)
conforme à la description, très mignon pour une chambre de bébé
Sooooo spring Sweet♡♡Quality is really good, on canvas
Super jakość
Delivery to Vladivostok took 2 months smoothly. Quality is good.
Quick, beautiful and spectacular fabric. I loved it.
cute. probably would have preferred it to be on paper and not canvas as the canvas crinkles in the frame. Print is really cute and good quality
Good Image Quality
Mooie poster
Good quality printing. Packed in cardboard tube transport do not wrinkle. To SF were 17 days, but in China sent at once, a total of almost a month were posters.
Rabbits Are incredible милоты, thanks for the fast delivery!
very good quality!
Posters have reached in niecały month. Super printing, very high workmanship and material for what is print. Recommend
Perfect! Beautiful printed out, no errors! Definitely worth money. We are happy with it!
Rabbits cool, come in a couple of weeks. Packed in a tube, do not wrinkle. Track to track
Very pretty! I like it very much!
Very good quality. I will order more.
Better quality than expected
Super fast for Portugal
Perfect!
Unfortunately, the packaging that came the two that I bought crumpled and crushed the frameworks together, as happened in the middle can see quite and hurt. But is beautiful and exactly as the picture.
Very good quality and fast shiping
Incredible!!! Thanks
It 'S very quickly. Carefully packaged, however the area was dented. But it's not the overall picture. Quality is very good, thick material, will be put into the frame.
Fast and compliant
Super fast shipping! Nice quality of the posters on canvas. Super happy with it. If i knew this i’ve ordered a larger one...
set cheapest su-216 j'aurais ugly picture, have paid.
WOW VERY GOOD QUALITY PRINT!!! IM VERY HAPPY
within 1 week. neatly. size exactly.
Excellent!
Just Perfect
Все очень круто! Я довольна :) качество превосходное (печать, упаковка) превзошло мои ожидания ! Молодцы! буду ещё заказывать ! милое письмо от продавца;) СПАСИБО БОЛЬШОЕ!))) <3
Is perfect
Super cute and good quality!
really super hares. very well packed
They look soooooooooo good. Popped them in the nursery and I love them. The only thing is that it’s slightly smaller than A3 when putting them into the frame
дошло within 20 days.
very good quality.
prints are very good quality. was really cute. loved. thanks